FAQ
Order now via our website or
Facebook: https://m.me/matchazuki.th
LINE: @matchazuki
Email: info@tdfb.co
Call 02-114-3715
1. Provide Your Order Inform us of the products and quantities you’d like via any of our available channels.
2. Order Confirmation We will summarize your order for your review and confirmation.
3. Make Payment Please make your payment through one of the following channels: Account Name: TD Food and Beverage Co., Ltd. – Kasikorn Bank: Chamchuri Square Branch, Account Number 027-3-45769-0 – Siam Commercial Bank: Chamchuri Square Branch, Account Number 408-001955-2
4. Send Proof of Payment After completing the payment, kindly send your proof of transfer along with your name, delivery address, and phone number.
5. Delivery Timeline Your order will be delivered within two business days, Monday through Friday (excluding public holidays).
6. Tracking Information Once shipped, we will provide you with a tracking number to monitor your delivery.
MATCHAZUKI offers reliable delivery services to ensure your products reach you promptly. We utilize private transport services such as DHL, Kerry, or EMS for nationwide deliveries, with all shipments processed within 2 business days. Deliveries are made every Monday through Friday, excluding public holidays. Typically, customers can expect to receive their products within 1-3 business days after dispatch. If you have not received your order within 7 business days, please contact us immediately for a status update. For urgent orders, we provide an express delivery service available every day of the week, from 9:00 AM to 6:00 PM. This service uses private transport providers like Grab or Lalamove, with actual shipping fees applicable. You can choose to pay the shipping fee upon delivery or have it billed to your account. To request express delivery, please reach out to our customer service team via LINE: @matchazuki.
We provide free shipping nationwide through private carriers, including DHL, Kerry, or EMS, for orders over 199 baht. For international shipments, please consult our customer service team to determine the shipping cost. For assistance, please contact our customer service team via LINE: @matchazuki.
All product prices listed on our website include 7% VAT. If you require a full tax invoice, please provide your details to our customer service team.
For assistance, please contact our customer service team via LINE: @matchazuki.
We are able to issue a full tax invoice upon request. Please provide the necessary details you wish to include on the tax invoice to our customer service team.
For assistance, please contact our customer service team via LINE: @matchazuki.
We do not have a minimum order requirement. You can place an order for as few as one bag, and we will ensure it is delivered to you.
100 grams of our matcha powder is approximately equivalent to 33 teaspoons. This quantity can make around 33 cups (16 oz each) of iced matcha lattes, with 3 grams of matcha per cup.
Each grade of our matcha powder reflects the quality of the green tea leaves used, resulting in variations in color, aroma, and flavor. Higher-grade matcha typically exhibits a more vibrant green color, a richer aroma, and a smoother, less bitter taste, enhancing its overall flavor profile. To help you find the perfect matcha for your needs, we recommend ordering a trial set. This allows you to compare the different grades and select the one that best suits your preferences before placing a larger order.
For a matcha latte with a fragrant aroma, vibrant color, and a smooth, less bitter taste, we recommend using the Excellent or Medium grade matcha powder. If you prefer a slightly more robust and bitter flavor, the Classic grade would be a suitable choice.
For baked goods like cakes, cookies, and brownies, we recommend using the Classic or Medium grades. The Classic grade provides a slightly bitter taste that complements these treats, while the Medium grade offers a balanced flavor. For desserts such as ice cream, mousse cakes, creams, or cheesecakes, we suggest using the Medium or Excellent grades. These grades deliver a clearer matcha flavor and aroma without the bitterness, enhancing the overall taste of your creations.
LINE: @matchazuki
Email: info@tdfb.co
Call: 02-114-3715
Yes, you can request a product sample by contacting our customer service team via LINE: @matchazuki or by submitting a request through our website under the ‘Contact Us’ section.
Yes, you can request a Product Specification or Test Report by contacting our customer service team via LINE: @matchazuki or by submitting a request through our website under the ‘Contact Us’ section.
All product prices listed on our website include 7% VAT. If you require a full tax invoice, please provide your details to our customer service team.
For assistance, please contact our customer service team via LINE: @matchazuki.
We can issue a complete tax invoice upon request. Please provide the necessary details you wish to include in the invoice to our customer service team.
For assistance, please contact our customer service team via LINE: @matchazuki.
We offer credit terms on a case-by-case basis. For more information, please contact our customer service team.
For assistance, please contact our customer service team via LINE: @matchazuki.
There is no minimum order requirement; we are happy to deliver even a single bag. For wholesale pricing, please contact our customer service team for a custom quote.
For assistance, please contact our customer service team via LINE: @matchazuki.
The prices listed on our website are retail prices, inclusive of 7% VAT. For wholesale pricing or large quantity orders, please contact our customer service team for a personalized quotation.
For assistance, please contact our customer service team via LINE: @matchazuki.
We deliver products nationwide using private carriers such as DHL, Kerry, or EMS within 2 business days, Monday through Friday, excluding public holidays. For urgent deliveries, we offer express service within 2 hours, available daily from 9:00 AM to 6:00 PM, using services like Grab, Lalamove, or other private transport options. Please inform our customer service team of your preferred delivery method. For assistance, please contact our customer service team via LINE: @matchazuki.
We strive to maintain a fully stocked inventory to ensure prompt fulfillment of orders. For items currently in stock, we can typically process and ship your order within 2 business days. If you require a large quantity or have a special order not kept in stock, please contact our customer service team to confirm the expected lead time before placing your order. For assistance, please contact our customer service team via LINE: @matchazuki.
We provide free shipping nationwide through private carriers such as DHL, Kerry, or EMS on orders over 199 baht.
For any additional shipping services or inquiries, please contact our customer service team for assistance. For assistance, please contact our customer service team via LINE: @matchazuki.
1. Provide Your Order Inform us of the products and quantities you’d like via any of our available channels.
2. Order Confirmation We will summarize your order for your review and confirmation.
3. Make Payment Please make your payment through one of the following channels: Account Name: TD Food and Beverage Co., Ltd. – Kasikorn Bank: Chamchuri Square Branch, Account Number 027-3-45769-0 – Siam Commercial Bank: Chamchuri Square Branch, Account Number 408-001955-2
4. Send Proof of Payment After completing the payment, kindly send your proof of transfer along with your name, delivery address, and phone number.
5. Delivery Timeline Your order will be delivered within two business days, Monday through Friday (excluding public holidays).
6. Tracking Information Once shipped, we will provide you with a tracking number to monitor your delivery. If you require your receipt or invoice to be sent to a different address, please notify our customer service team. LINE: @matchazuki.
For a matcha latte with a fragrant aroma, vibrant color, and a smooth, less bitter taste, we recommend using the Excellent or Medium grade matcha powder. If you prefer a slightly more robust and bitter flavor, the Classic grade would be a suitable choice.
For baked goods like cakes, cookies, and brownies, we recommend using the Classic or Medium grades. The Classic grade provides a slightly bitter taste that complements these treats, while the Medium grade offers a balanced flavor. For desserts such as ice cream, mousse cakes, creams, or cheesecakes, we suggest using the Medium or Excellent grades. These grades deliver a clearer matcha flavor and aroma without the bitterness, enhancing the overall taste of your creations.
We have compiled detailed methods and recipes for preparing matcha, including various tips and dessert ideas. You can view these resources at the following link: [Tips and Dessert Recipes].
To effectively dissolve matcha powder, we recommend the following method: 1. Sift the Matcha Powder: Sifting helps to prevent clumping and ensures a smooth mixture. 2. Dissolving Tools: Use a bamboo whisk, an electric milk frother, or a shaker to blend the matcha powder thoroughly. For a visual guide, you can also watch the instructional video available [here].
Dissolving matcha with just a spoon can be challenging, but it is possible. For best results, you may want to refer to this video for a step-by-step guide on how to achieve a smooth blend.
To ensure your matcha powder remains fresh and maintains its quality, please follow these storage recommendations:
1.Use an Aluminum Foil Bag: Store matcha powder in its aluminum foil bag and keep it in the refrigerator. If the powder has not been opened for more than a month, you may store it in the freezer.
2. Acclimate to Room Temperature: Before opening the bag, let it sit at room temperature for 15-30 minutes. This step prevents moisture from forming inside the bag due to temperature differences. Ensure the bag reaches room temperature before opening to avoid condensation.
3. Seal Properly: Remove as much air as possible from the bag before sealing it tightly. This helps prevent moisture and odor from affecting the matcha. Always seal the bag well before storing it in the refrigerator.
4. Avoid Light Exposure: Protect matcha powder from both sunlight and artificial light, as exposure can cause it to deteriorate quickly. Store it in an opaque container rather than a clear jar or glass bottle to prevent light exposure.
You can find the “best before” date on the packaging. We recommend using the matcha powder within 4 months after opening for optimal quality. If stored correctly, it can remain fresh for up to 6 months or more. While the matcha powder may not spoil, its quality may gradually decline over time. You might notice a change in color, aroma, and taste. This is because, although the tea leaves are steamed at high temperatures to prevent oxidation, exposure to heat, humidity, and oxygen can cause the powder to lose its vibrant green color and aroma, transitioning to a yellowish hue similar to how regular leaves change color.
Our products are available in four sizes: 40 grams, 100 grams, 500 grams, and 1 kilogram. Each size is securely packaged in high-quality aluminum foil bags designed to protect against moisture, light, and air. The bags feature a convenient ziplock closure for ease of use and optimal storage.
1. Unopened Red Bean Paste: Store the unopened bag in a dry place away from direct sunlight, at temperatures not exceeding 50°C (122°F). Refrigeration is not necessary for unopened bags.
2. Opened Red Bean Paste: After opening, ensure the bag is sealed tightly and refrigerate it (freezing is not required). Use a clean spoon to scoop out the paste and secure the bag with a clip to avoid contamination from mold. Red bean paste should be consumed within approximately 7 days after opening. Homemade red bean paste generally starts to spoil within 2 days.
3. Product Characteristics: Our red bean paste is free from preservatives, flour, and vegetable oil, and is processed with high heat to ensure safety. While it may be more challenging to store compared to products with preservatives, it remains safe for consumers.
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