Refund/Return Policy

Order Cancellation

Customers can cancel the order within 7 days from the date of receiving the product. However, the cancellation of an order is subject to the following restrictions:

  1. The product must not be activated.
  2. The product must not be damaged or damaged by the actions of the customer whether intentional or not And the packaging must be in a condition that the company can take back.

Product Replacement

as soon as you receive the product Please check the authenticity of the product, equipment, parts, as well as the free gifts of that product.
If the product is damaged, broken, damaged or not? match the order or appearing on the website caused by the company or during delivery The company is willing to accept replacements. And deliver the correct product to a new customer within 7 working days without any charge. The customer can notify the company to request a replacement within 15 days from the date of receiving the product. except food products Customers can notify to change the product within 7 days.

Return

  1. The company reserves the right to return the product. The customer must keep the product. and all the accessories that have been put in the box to be in good condition
  2. The quantity of the goods must remain more than 75% of the total volume.

Refund

  1. Order cancellation (Before receiving the goods) Customers who have paid will be refunded by transfer to the bank account that the customer informs. within 15 working days after receiving notice of cancellation
  2. In the case of receiving the product but canceling, the customer who has paid must return the product. The customer will be refunded by transfer to the bank account specified by the customer. Notify within 15 working days after the product has been returned to the company. and have checked the condition of the product

After-sales service / Product warranty

  1. In the event that the product has quality problems within the warranty period No repair costs or shipping costs.
  2. In the event that the product is damaged under the responsibility of the customer or misuse The customer is responsible for the cost of repairs and transportation, even if the product is still within the warranty period.

if in doubt For more information, please call 096-009-3570 or info@matchazuki.com.