Frequently Asked Questions
MATCHAZUKI - CRAFTED FOR MATCHA LOVER
Most Asked
For Corporate Customer
How to Use
How to Store
Most Asked
- Order on our Website
- Facebook: https://m.me/matchazuki.th
- LINE: @matchazuki
- Email: [email protected]
- Call: 02-114-3715
1. Specify which product and how many you need
2. We will send you an order summary for your confirmation.
3. Please arrange the payment via the following methods.
Account Name: TD Food and Beverage Co., Ltd.
- Kasikorn Bank (KBANK), Account number 027-3-45769-0
- Siam Commercial Bank (SCB), Account number 408-001955-2
4. Please send an e-slip or proof of payment with the recipient’s name, address, and phone number for delivery.
5. Your order will be delivered within two working days every Monday – Friday except public holidays.
6. We will send you a tracking number for the shipment after it has been delivered.
Orders will be delivered by third-party carriers such as DHL, Kerry, or EMS within two business days Monday through Friday, excluding holidays. Customers typically receive the parcel within 1-3 business days after delivery. Please notify us as soon as possible if you have not received your order within 7 working days.
If you need the product urgently, we offer express delivery service Monday through Sunday, 9:00-18:00 via Grab, Lalamove, or other private transportation. We will charge actual shipping costs, and you can choose to pay the delivery fee in cash upon delivery or to the company. If you want to use express delivery, please contact our customer service team.
We offer free delivery service all over Thailand by third-party carriers such as DHL, Kerry, or EMS when you spend 199 THB or more. If you wish to have international delivery, you can check the cost with our customer service team.
All prices on the website include 7% VAT.
Yes, we can provide you with a tax invoice and a receipt. Please provide the information to our customer service team to get everything right.
There is no minimum order quantity. We can deliver a single bag if you order one.
Our 100g matcha yields about 33 teaspoons. You can make roughly 33 cups of 16-oz matcha latte (3g of matcha per cup).
The quality of the green tea leaves used to grind our matcha powder varies by grade, resulting in different colors, aromas, and flavors. The higher the grade, the color is greener, more fragrant, and less bitter , but we want you to try it for yourself first. We recommend ordering a sample set to compare each grade of matcha before making a purchase.
If you like the fragrance, and the taste is not too bitter and the color is intense, we recommend Excellent or Medium, but choose Classic if you prefer a slightly bitter taste.
If you’re making pastries such as cakes, cookies, or brownies, we recommend Classic or Medium, while Classic is a little bitter. Medium or Excellent, which have a stronger matcha flavor and fragrance, are recommended for ice cream, mousse cake, cream, or cheesecake that do not require a bitter taste.
For Corporate Customer
- LINE: @matchazuki
- Email: [email protected]
- Call: 02-114-3715
Yes, you can contact our customer service or submit a request via our request form at Contact Us
Yes, you can contact our customer service or submit a request via our request form at Contact Us
All prices on the website include 7% VAT.
Yes, we can provide you with a tax invoice and a receipt. Please provide the information to our customer service team to get everything right.
We can provide credit term in some cases, you can ask our customer service team for more details.
There is no minimum order quantity. We can deliver a single bag if you order one.
Yes, we do. The prices displayed on the website are retail prices plus 7% VAT. You can request a wholesale price quotation from our customer service team.
Orders will be delivered by third-party carriers such as DHL, Kerry, or EMS within two business days, Monday through Friday, excluding holidays. We also provide express delivery service Monday through Sunday, 9:00-18:00, via Grab, Lalamove, or other mode of transportation. You can bring up your preferred shipping method with our customer service team.
Normally, we keep a stock of every SKU on hand for customers at all times. If the product is already in stock, we can ship your order within 2 business days or sooner, unless the customer requires a large number of products or a special product that we do not keep in stock. We recommend that you check the lead time of the desired product with the customer service team before placing an order.
We offer free delivery service all over Thailand by third-party carriers such as DHL, Kerry, or EMS when you spend 199 THB or more. If you require a different type of delivery, please contact our customer service team.
1. Specify which product and how many you need or submit your PO to our customer service team
2. We will send you a quotation or invoice for your confirmation.
3. Please arrange payment through the following channels in accordance with the payment terms.
Account Name: TD Food and Beverage Co., Ltd.
- Kasikorn Bank (KBANK), Account number 027-3-45769-0
- Siam Commercial Bank (SCB), Account number 408-001955-2
4. Please send an e-slip or proof of payment with the recipient’s name, address, and phone number for delivery.
5. Your order will be delivered with a receipt or tax invoice. within two working days every Monday – Friday except public holidays.
6. We will send you a tracking number for the shipment after it has been delivered.
** If you want your tax invoices/receipts delivered to a different address. Please contact our customer service team.
How to Use
If you like the fragrance, and the taste is not too bitter and the color is intense, we recommend Excellent or Medium, but choose Classic if you prefer a slightly bitter taste.
If you’re making pastries such as cakes, cookies, or brownies, we recommend Classic or Medium, while Classic is a little bitter. Medium or Excellent, which have a stronger matcha flavor and fragrance, are recommended for ice cream, mousse cake, cream, or cheesecake that do not require a bitter taste.
We have gathered a list of matcha recipes. You can access it by clicking on the link below.
It can be done in a variety of ways. Use a sifter to break the matcha powder from the lumps, then use a Chasen (bamboo whisk) or electric milk frother or shaker to help dissolve the powder.
You’ll be able to do so, but it’ll be difficult. Please see this VDO for instructions.
How to Store
Matcha powder is extremely sensitive to heat, light, air (oxygen), and humidity. To keep the matcha as fresh as possible, we recommend the following:
- Matcha powder should be stored in an aluminum foil bag and kept in the refrigerator at all times. If it hasn’t been used in more than a month, you can keep it in the freezer.
- Allow the bag to sit at room temperature for 15-30 minutes before opening to prevent matcha from becoming wet (temperature inside the bag must be adjusted to room temperature). Otherwise, moisture (water vapor) from the hot air outside will condense into water when it comes into contact with the cold air within the bag, making the tea moist.
- Before closing the bag, try to get rid of as much air as possible. Always seal the zipper completely to prevent moisture and odors before putting them in the refrigerator.
- Avoid exposing matcha powder to direct sunlight or light as this will cause matcha to fade quickly. Store matcha powder in an opaque airtight container rather than glass jars.
Matcha can keep its quality for 6 months or longer if stored properly and it should be used up within four months after opening the bag. Matcha might not spoil if stored for longer in refrigerator, but the quality will begin to deteriorate. The color of the tea will begin to fade. The aroma will become less fragrant, and the taste will begin to change. Although the tea leaves are steamed at high temperatures during the manufacturing process to stop the oxidation reaction, the matcha was exposed to heat, humidity, and oxygen over time. It will turn the color yellow, much like how normal leaves change from green to yellow.
Our matcha comes in four sizes: 40g, 100g, 500g, and 1kg and is packaged in high quality aluminum foil bags to prevent moisture, light, and air with a ziplock for convenience.
